INDUSTROCLEAN RETURNS AND EXCHANGE POLICY
These include Johannesburg, Cape Town, Rustenburg, Polokwane, Middelburg, Nelspruit, Welkom, Bloemfontein and Kimberly. In addition, we have Regional Partners situated in the Vaal Triangle area, Kwazulu-Natal, Port Elizabeth and East London.
Clause 1 Circumstances in which Returns and/or Exchanges are allowed
1.1 We permit returns and/or exchanges in the following instances:
1.1.1 The incorrect product has been delivered to you.
Clause 2 When a Return and/or Exchange needs to be initiated
2.1 Returns and/or exchanges need to be initiated within five days of delivery of the product having been delivered to you.
Clause 3 The choices you have upon Returning the Product
3.1 When a product is returned to us you can:
3.1.1 Have the amount refunded to you.
3.1.2 Have the product replaced/exchanged.
Clause 4 How a Return and/or Exchange is initiated
4.1 All returns and/or exchanges shall be initiated by means of an email sent to firstname.lastname@example.org setting out:
4.1.1 the reason for the return.
4.1.2 whether you would like a refund or a replacement.
4.1.3 whether you would like the product collected from you or delivered to us.
4.1.4 if you would like the product to be collected, the address from where the product needs to be collected from.
Clause 5 Condition of the Product Returned
5.1 In returning the product to us, the following shall apply. The product needs to be:
5.1.3 In the original packaging.
5.1.4 Packaged and wrapped correctly and safely by you.
Clause 6 Manner of Return
6.1 Depending on your preference we may either collect the product from you, or you may return the product to our offices at the following address: 1504 Coleen Road, Kimbult Industrial Park, Laser Park, Honeydew, Gauteng.
Clause 7 What will happen once a Product is returned
7.1 Once returned, and subject to a product inspection, you will either receive a refund or a replacement, as per your preference.
Clause 8 Product Inspection
8.1 Once returned, and prior to accepting such return, we will be permitted to inspect the product.
8.2 Should the product in our reasonable discretion not be suited to be returned,
we shall not be obliged to accept such return.